Vista IQ Support and Onboarding
More than a device. A complete support ecosystem.
At Vet Edge, we know technology succeeds when teams use it confidently and consistently.
That is why we do more than provide Vista technologies. We provide the support system around it.
Many technologies fail because support ends after installation. Our focus is on helping your entire team adopt the workflow, build confidence, and make Vista IQ part of everyday practice.
Ongoing Support from
Vet Edge
- Unlimited training for all team members
- Local technical support in Australian business hours
- Ongoing case reviews and guidance when needed
- Marketing assets all done for you, and client communication templates provided
- Nurse-led workflow onboarding and implementation support
- Daily scan reviews by our Melbourne team
- Access to training resources and real case libraries
- Continuous updates as technology evolves
Already a Vista IQ clinic?
Call us now. Monday to Friday, AEST business hours or email support@vetedge.com.au, you’ll reach our local Melbourne team, not a helpdesk.
Supported by Vets, For Vets
Don’t take our word for it. Here’s what clinic teams say about working with Vet Edge after the boxarrives.
“The onboarding process from Vet Edge was flawless. They didn't just ship us a box: they spent time training our nursing team and refining our consult room workflow.”
“By opting to request assistance from the HT Vista's advanced screening technology, the Centenary Vet team can now scan the entire mass non-invasively — ensuring no hidden malignancies are missed and giving pet parents true peace of mind.”
“The onboarding program from Vet Edge removed all the friction of introducing new technology. Their clinical team trained our nurses in our own surgery, and having a direct line for ongoing technical support means we never waste time dealing with standard helpdesks.”
“Because success is not only about having the technology. It is about the team that uses it every day with confidence.”
Designed to Increase Team Participation
Our support model helps clinics create stronger adoption across the whole team by:
- Increasing nurse engagement and participation
- Building confidence through training and ongoing support
- Supporting long-term team adoption, not just initial setup
- Creating streamlined triage solution for lumps and bumps
- Creating consistent workflows across clinicians and clinics
See the support in action
Book a demo, or go one step further. A 30-minute session where we map Vista IQ into your clinic’s actual workflow. No generic pitch.
See Vista IQ in action at your clinic
Book a 30-minute demo in-clinic or online or leave your number and we’ll call you back within one business day.